Metro Creative Connection
Customer Support | MetroCreativeConnection
Customer Support
Reach Metro's Client Services Team

You can reach Metro's Client Services Team by calling:

800.223.1600 (Mon-Fri 8:45am - 5:45pm EST)

(Outside U.S. and Canada 212.947.5100, ext. 253)


IMPORTANT: If you prefer to communicate with us by e-mail, please make sure to indicate your name, publication, city, state and the method you prefer we use to respond (e-mail address, or, phone number and best time/day to call). E-mail will be replied to within 24 business hours.

Customer Service:

For general questions about Metro's family of services, billing, shipments, your service subscriptions, image and editorial requests, or password and user information for MetroCreativeConnection. Answered within 24 business hours.

Technical Support:

For questions concerning the operation of MetroCreativeConnection or use of Metro content in software programs, email (answered within 24 business hours) or call 1-800-223-1600 (Mon-Fri 8:45AM - 5:45PM).

Themed Special Sections, Editorial Features, Spec Ads, Images, Themed Websites, Online Directories and Sales Tools:

For assistance or questions regarding Metro editorial, creative or sales features, please call or email our service team. 


For comments, suggestions and requests relating to any of Metro's Creative & Ad Development Services:

or call 800-223-1600.

Your input helps to shape future content so that we continue to meet, and exceed, your print and digital creative and editorial needs. So please, don't hesitate to communicate!


Please login to access this valuable information. If you forgot your Username or Password, please call Metro's Client Services Team at 800.223.1600 or email (M-F, 8:45am - 5:45pm EST).