You can reach Metro's Client Services Team by calling:
800.223.1600 (8:45am - 5:45pm EST)
(Outside U.S. and Canada 212.947.5100, ext. 253)
IMPORTANT: If you prefer to communicate with us by e-mail, please make sure to indicate your name, publication, city, state and the method you prefer we use to respond (e-mail address, or, phone number and best time/day to call). E-mail will be replied to within 24 hours.
Customer Service: moc.liame-ortem@ecivres
For general questions about Metro's family of services, billing, shipments, your service subscriptions, image and editorial requests, or password and user information for MetroCreativeConnection. Answered within 24 hours.
Technical Support: moc.liame-ortem@hcet
For questions concerning the operation of MetroCreativeConnection or use of Metro content in software programs, email (answered within 24 hours) or call 1-800-223-1600 (8:45am - 5:45pm EST).
Special Sections, Editorial Features, Fully-templated Special Sections and Online e-Sections: moc.liame-ortem@ecivres
For all comments, requests or questions regarding Metro editorial features, print templated sections and online e-Sections.
For comments, suggestions and requests relating to any of Metro's Creative & Ad Development Services: Email, call 800-223-1600, or fill out the online You-Tell-Us form available in every MetroCreativeConnection (MCC) Library. Your input helps to shape future content so that we continue to meet, and exceed, your print and digital creative and editorial needs. So please, don't hesitate to communicate!